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2019年11月16日光大会展中心招聘会
【请求职者前往】
赢透商务服务（上海）有限公司
所属行业：实习生应届生
盈透证券（以下简称“IB”) 集团作为经纪交易商已有38年。我们的综合股本资产总值已超过50亿美元。
IB在全球100多个市场中心进行经纪/交易和自营交易的操作。在经纪代理业务中，IB为机构和专业的交易人员提供种类繁多的电子交易产品的电子（在线）交易执行和结算服务。这些电子交易产品包括全球股票、期权、期货、外汇、债券、差价合约和基金。目前，IB及其附属公司每天大约执行1,000,000宗交易。
IB公司总部设在Greenwich Connecticut（美国康涅狄格州的格林威治），公司在中国上海，美国、瑞士、加拿大、中国香港、英国、澳大利亚、匈牙利、俄国、日本、印度和爱沙尼亚的员工共960名左右。IB受SEC（美国证券交易监督委员会）、FINRA（金融行业规范权威）、NYSE（纽约股票交易所）、FSA（英国金融服务局）和世界其他监管代理的监管。
Interactive Brokers Group, Inc.'s founding member has completed its 38th year as a Broker Dealer with consolidated equity capital of more than 5 billion USD.
Interactive Brokers conducts its broker/dealer and proprietary trading businesses on over 100 market destinations worldwide. In its broker dealer agency business, IB provides direct access ("on line") trade execution and clearing services to institutional and professional traders for a wide variety of electronically traded products including stocks, options, futures, forex, bonds, CFDs and funds worldwide. Interactive Brokers Group and its affiliates execute nearly 1,000,000 trades per day.
Interactive Brokers' headquarters are in Greenwich Connecticut, and it has approximately 960 employees in its offices in the Shanghai, USA, Switzerland, Canada, Hong Kong of China, UK, Australia, Hungary, Russia, Japan, India and Estonia. IB is regulated by the SEC, FINRA, NYSE, FSA and other regulatory agencies around the world.
职位详情
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客户服务专员（Customer Service Support）
IB（www.interactivebrokers.com）盈透证券正在招募积极进取及事业心强的人士担任客服支持一职。
职务描述
IB的客服专员是个人客户和专业客户的联络人，负责为客户提供优质及专业的服务。盈透客户的主要包括个人客户、金融顾问，对冲基金管理人和其他经纪自营商。盈透正通过扩展产品和服务范围为客户提供所需的市场准入，从而维系客户关系，进而实现与客户建立并维持长久合作关系的目标。
职责
客服专员主要负责管理并处理客户相关事宜：针对客户的疑问，顾虑和投诉提供电话、邮件或在线解答。客服人员需根据公司政策，惯例和程序高效准确地处理各类客户问题，以确保客户满意度。
核心技能包括：
识别、分析和处理复杂问题的能力
优秀的故障排除和问题解决的能力
识别客户需求并提供优质服务的能力
要求：
大学学历（本科）
出色的中英文语言能力（口语及书面语）
出色的分析技巧
熟悉金融市场
欢迎优秀应届毕业生投送简历
有意向者请将简历与自荐信，当前与期望薪资发送至：
shanghaistaff@interactivebrokers.com
我们会为合适人选提供极具竞争力的薪酬。
Interactive Brokers ( www.interactivebrokers.com ) is looking to hire highly motivated and career minded individuals for Customer Service Support in our Shanghai Office.
Job Description
As a liaison to Interactive Brokers’ retail and professional clients, the IB Customer Service Specialist accountable for providing client service to IB’s clients. This includes retail customers, financial advisors, hedge fund operators and other broker-dealers. Our aim is to build and maintain long-term customer relationships, provide access to desired markets and increase our customer retention as we expand on our product and service offerings.
Responsibilities
Mainly management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and on-line chat to achieve a mutually satisfactory solution while complying with policies, practices and procedures.
The core competencies we seek include:
The ability to identify, analyze, and escalate complex issues.
Excellent trouble shooting and problem resolution skills;
Assuming responsibility for identifying client needs while providing a high value experience.
Requirements
University degree (Bachelors);
Fluency in both Mandarin and English (oral and written);
Excellent analytical skills;
A good understanding of financial markets.
预约面试
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